# 09/2025 - New AI features

## AI Case Agent + Automations

Last month we introduced [Spot’s fully rebuilt platform](/content/newsletter-archive/08-2025/index.html). This month, we’re taking a closer look at two of its most powerful AI features: **Case Agent** and **Automations**.

## Case Agent: Your case data, on demand

Need to find that one case that set a precedent? Or surface repeat patterns across locations? With Spot’s AI Case Agent, you can **query your entire case history in plain language**:

- _Show me safety and compliance concerns that resulted in termination_
- _Pull up attendance cases in California closed in the last six months_
- _Show me all cases mentioning beverage theft_

No more trawling through spreadsheets or folders. Just ask—and Spot responds instantly with structured, accurate results.

You can also ask the Case Agent to draft communications, such as follow-up questions for a specific case. It will create a draft based on everything that's happened in the case so far, which you can review, edit, and send. Done.

## Automations: Less admin, more impact

Case management is full of repetitive, time-consuming tasks. Spot’s Automations now handle them for you:

- Auto-assign priority levels and route cases
- Trigger reminders or SLA breach alerts
- Escalate cases based on severity or age
- Auto-send confirmation emails and weekly email digests
- Review closed cases for compliance gaps

By automating the tedious but necessary tasks, your team can focus on what requires human judgment and discretion.

## Up next

We’ll keep highlighting different parts of the platform in the coming months. For now, you can book a demo for a one-on-one walkthrough or email us with any questions about the new system: [hello@talktospot.com](mailto:hello@talktospot.com?subject=&body=)

[Book a demo](https://cal.com/team/talktospot)

### Switch to AI-powered case management, effortlessly

Book a 45-minute personalized demo. We’ll map your current workflow, walk you through our lightning-fast, fully customizable, AI-first platform, and craft a seamless white-glove migration plan.

[Contact Us](/content/contact/index.html)